Shipping & Returns

Last updated: [insert date]

Shipping

We currently ship to all provinces and territories in Canada. Orders are typically processed within [1–2] business days and shipped via [carrier name(s)].

You will receive a confirmation email with tracking information once your order has shipped. Delivery times are estimates and may vary due to carrier delays outside of our control.

Shipping costs

Shipping costs are calculated at checkout based on your location and the size of your order. [Insert any free-shipping thresholds here, e.g. "Orders over $50 ship free."]

Returns

We want you to be happy with your order. If you are not satisfied, you may request a return within [30] days of delivery, provided the item is unused and in its original packaging.

To start a return, contact us at [insert contact email] with your order number. We will provide instructions for returning your item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within [5–10] business days.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us within [7] days of delivery with photos of the item, and we will arrange a replacement or refund at no additional cost to you.

Contact us

For any shipping or return questions, reach out via our Contact page or email [insert contact email].